Service Provider Agreement
1. Acceptance of Agreement
By registering as a Service Provider, accepting an order, or using the Mowin platform ("Services"), you acknowledge and agree to be bound by the terms of this Service Provider Agreement. You represent that you have the authority to bind your business entity to these terms.
2. Relationship & Services
Mowin acts solely as a lead generation and payment facilitation platform. You acknowledge that:
- Independent Contractor Status: You are an independent entity, not an employee or agent of Mowin. You retain sole control over your schedule, tools, methods, and personnel.
- Service Quality: You are solely responsible for the quality, safety, and timeliness of the services provided to Customers.
- Licensing: You represent that you possess all necessary licenses, insurance, and authorizations required to perform your services in your jurisdiction.
3. Financial Terms
- Quote Processing Fee: Each service quote accepted by a Customer includes a non-refundable processing fee of $5.00 plus 5% of the total quote amount, deductible from the final payout.
- Payout Schedule: We utilize Stripe for all financial transactions.
- Standard Payouts: Processed monthly at no additional cost to you.
- Instant Payouts: Available upon request, subject to a 10% convenience fee deducted from the payout amount.
- Taxes: You are the retailer of your services. You are solely responsible for calculating, collecting, and remitting all applicable taxes arising from your services. Mowin acts only as a limited payment collection agent.
4. Service Cancellations & Refunds
- Provider Cancellations: To maintain platform integrity, cancellations must occur at least 24 hours prior to the scheduled service date. Self-initiated cancellations are not eligible for any refund of processing fees.
- Refund Policy: Mowin does not issue refunds to Service Providers for services cancelled by the Provider. Refunds to Customers for substandard service are the sole financial responsibility of the Service Provider.
Privacy & Data Security
5. Data Security & Access Control
- RBAC Architecture: We employ a rigorous Review-Based Access Control structure. Access to your data is strictly segmented and granted only on a need-to-know basis for operational purposes.
- Data Minimization: Highly sensitive personal information is not stored directly on Mowin's primary servers, thereby minimizing exposure risk.
- Data Commerce: We uphold a strict policy regarding your data; we do not sell, trade, or rent your personal or business data to third parties.
6. Platform Conduct & Prohibited Activities
- Code of Conduct: All users are required to maintain a respectful and professional demeanor while using the platform.
- Prohibited Content: The submission of inappropriate, lewd, or offensive content, including but not limited to business names, profile pictures, and personal descriptions, is strictly prohibited.
- Zero Tolerance Policy: Mowin reserves the right to immediately suspend or permanently ban any user found to be in violation of these standards, attempting to harm the platform, or engaging in fraudulent activity. Such actions will result in immediate account termination without eligibility for refund.
7. Disclaimer & Limitation of Liability
The Services are provided "as is" and "as available." Mowin disclaims all representations and warranties, express or implied, regarding quality, reliability, or accuracy. In no event shall Mowin be liable for indirect, incidental, special, or consequential damages arising from your use of the platform. Limit of liability shall not exceed the total fees paid by you to Mowin in the six months prior to the event giving rise to the claim.
8. Information Collection & Use
To provide our services, we collect the following personal information:
- Contact Information: Full Name, Email Address, and Phone Number.
- Precise Location: Property addresses and service area coordinates required for job routing and proof-of-service.
Payment Data: Mowin utilizes Stripe for payment processing. We do not collect or store sensitive payment information such as credit card numbers or bank account details on our servers.
9. Data Retention & Account Deletion
We respect your right to control your data:
- Account Deletion: You may initiate account deletion at any time within the app settings. Upon deletion, your personal profile data and account credentials will be fully and permanently removed from our active systems.
- Transaction Logs: For legal, tax, and auditing purposes, records of past financial transactions and service history are not deleted. Instead, they are strictly anonymized, removing all direct links to your personal identity, and retained for our internal records.
10. Children's Privacy
Mowin' Pro is a professional tool and is not intended for use by children. Individuals under the age of 16 are discouraged from using the app. We do not knowingly collect information from children under the age of 13. Anyone under 13 is strictly prohibited from using the platform.
11. Contact Us
For any questions regarding this Privacy Policy, your data rights, or to report a privacy concern, please contact our support team at: